WAYGORIDES ("Company", "we", "us", "our") operates this website and the booking platform available on it (the "Platform"). This Privacy Policy explains what information we collect from you, how we use it, and the choices you have. By using the Platform or booking a vehicle with us, you agree to the collection and use of information as described here.
1. Information We Collect
a) Information you provide directly
Name, phone number, and email address when you sign up or make a booking.
Booking details such as pickup/return dates and times, and the vehicle you choose.
Payment information processed through our payment gateway (we do not store your card or bank details ourselves).
b) KYC and identity verification
To confirm your identity and driving eligibility before handing over a vehicle, we verify your details digitally through DigiLocker. This securely pulls your driving license details directly from government records with your consent.
We do not store copies of physical identity documents; verification is handled through DigiLocker's secure system.
c) Technical and usage information
IP address, browser type, device information, and pages visited on the Platform, collected automatically to help us operate and improve our services.
d) Location information
If you grant permission, we may use your device's location to help you find our outlet or improve your booking experience.
2. How We Use Your Information
We use the information we collect to:
Process and confirm your bookings.
Verify your identity and driving licence before a vehicle handover.
Communicate booking confirmations, updates, and support messages via SMS, WhatsApp, or email.
Process refunds and security deposits.
Improve our website and services.
Comply with applicable law and respond to lawful requests from government or law enforcement authorities.
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share information only with:
Service providers who help us operate the Platform, such as our payment gateway, DigiLocker (for identity verification), and SMS/WhatsApp communication providers — solely to help us provide our services to you.
Legal authorities, where required by applicable law or a valid legal request.
WAYGORIDES operates from a single outlet in Wayanad, Kerala. We do not operate as a franchise, and we do not share your information with any franchisee, partner outlet, or third-party branch, because none exists.
4. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, after which it is securely deleted or anonymised.
6. Cookies
Our website may use cookies to remember your preferences and improve your browsing experience. You can control or disable cookies through your browser settings, though some features of the Platform may not function properly without them.
7. Your Rights
You may:
Request access to the personal information we hold about you.
Request correction of inaccurate information.
Withdraw your consent to non-essential data processing at any time.
To exercise any of these rights, contact us using the details below.
8. Children's Privacy
Our services are intended for individuals who are 18 years or older, as required to rent a vehicle with us. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the Platform after such changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out through the details on our Contact page or email us at support@waygorides.com